Support Packages

Remote Support

In addition to home visits I offer telephone (or Skype) support with access to your computer, with your permission, via the internet.  This means that I don’t have to travel to you but fix your computer from my office. As I don’t have to travel I will be more responsive to your requests and can pass on a 10% saving I and always bill by the minute.

At Home Support

I charge £25/hour standard rate.  I do not make a call out charge in the local Henfield area (within 10 miles) but charge a minimum of 1 hour at your home to cover my travel costs.

Any equipment I buy for you will be supplied at cost plus a 15% administration fee.  Alternatively I will advise you where to buy equipment directly.

Guarantees

I find it distressing when people are ripped off by traders and I guarantee that I will not overcharge by pretending problems are bigger than they are.

If I am unable to fix a problem within 2 hours I will not charge you UNLESS the problem is an equipment or software fault.  In that case I will give you a fixed price quotation (excluding parts) but may need to take to computer to my office for fixing.